Customer Service: 

Toll Free 1-800-825-4575
Phone: 919-571-4860
Fax: 919-571-4861
customerservice@maryphillipsdesigns.com

Warehouse Shipping:

Community Workforce Solutions
c/o Mary Phillips Designs
3011 Falstaff Rd, Raleigh, NC 27610

Customer Service Hours:

Monday-Friday, 9:00 am to 5:00 pm (EST)
All calls will be returned within 24 hours. If you have already placed an order please leave your order number on the voicemail.
For information concerning Canada orders contact The Tate Group at info@thetategroup.com

For information concerning Australia orders contact www.tskgiftware.com.au

ITEM AVAILABILITY

We make every effort to keep an updated inventory, though occasionally we sell out of products sooner than anticipated. Items may need to be transferred from our warehouse, which will delay shipment by a few days.  If we are out of stock of an item that you ordered, we will notify you via e-mail.  Any changes will be reflected in your order total.

CREDIT CARDS

Mary Phillips Designs accepts Visa, Master Card, Discover and American Express. Your credit card is not charged until we ship your order.  Your card is charged only for the items that we ship you, not items that are not in stock or have been cancelled.  Your invoice will be included in your package. You will be notified via email or phone if there is a problem with your credit card during order processing.

SALES TAX

Sales tax is charged for orders that ship to North Carolina

TRACK ORDER

You will receive an e-mail confirmation once your order has been placed as successfully transmitted.

MODIFY / CANCEL ORDER

If you need to modify or cancel your order please e-mail or call customer service as soon as possible and we will do so for you.  We are unable to send an updated electronic order confirmation, but we will make note of any changes on the packing slip you will receive with your package.
Once an order has left our warehouse, we cannot cancel or modify it.  You would need to place a separate order, then place a return or exchange.

SHIPPING AND HANDLING

All retails orders from Mary Phillips Designs are shipped via USPS.  We can offer standard and premium delivery. Standard Delivery is usually within 5 to 7 business days. Orders are processed on the first available business day after your order is placed.
Standard shipping costs for the continental United States are as follows:
Orders up to $25 shipping charge $7.95
Orders up to $50 shipping charge $9.95
Orders up to $75 shipping charge $11.95
Orders up to $100 shipping charge $13.95
Orders up to $150 shipping charge $15.95
Orders up to $200 shipping charge $17.95
For orders in excess of $200, please email us for a shipping quote.
Premium Delivery is guaranteed within 2 business days from the time your order is placed.  To guarantee this, your order must be received by 7:00am EST.  Any orders placed after 7:00am EST, will be processed the following business day, allowing an additional day for guaranteed delivery. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

Please email us if you would like a shipping quote for Premium Delivery. Premium Delivery is not available outside of the continental United States.

SHIPPING RESTRICTIONS

For shipping outside the continental United States, please email us the items you wish to purchase, as well as your shipping address and we will send you a shipping quote.
Please provide a street location to receive your order.  We are unable to ship to P.O. Boxes, APO/FPO addresses. UPS does not require a signature upon delivery.  UPS will leave your package at the safest location at your address. You will also receive an email from UPS letting you know your package has been delivered. If you have further instructions for UPS please indicate so at “customer notes” during your payment process.

RETURNS

Returns are accepted on merchandise purchased at maryphillipsdesigns.com that have not been worn or used within 30 days of purchase date. 
PLEASE NOTE:  Shipping and handling charges are non-refundable. Please mail items via a traceable method to:
Mary Phillips Designs
ATTN: Internet Return 
3011 Falstaff Rd, Raleigh, NC 27610
Please include your original (or a photo copy) of your invoice.  If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible. Once your package has been received at maryphillipsdesigns.com, your refund will be processed in the original form of payment within three business days.   Please allow additional time for your bank to further process and post the transaction.

EXCHANGES

Exchanges are accepted on merchandise purchased at maryphillipsdesigns.com that have not been worn or used within 30 days of purchase date. To expedite the process and ensure item availability it is suggested to call or e-mail customer service with the item you are exchanging for. 
PLEASE NOTE:  Shipping and handling charges are non-refundable.
Please mail items via a traceable method to:
Mary Phillips Designs
ATTN: Internet Exchange
3011 Falstaff Rd, Raleigh, NC 27610
Please include your original (or a photo copy) of your invoice.  If you do not have the original invoice (as when the item was a gift), please include your name, billing address and a phone number where you can be reached along with your order number, if possible. 

 

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